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In recent years, a debate has arisen in medicine: whether doctors should keep an emotional distance to “avoid getting attached”, or whether they should view patients as people and not diagnoses. It is unsurprising that one would want to receive empathy and understanding from their caregiver in a time of distress—yet some healthcare professionals struggle…

Challenges in business are a given, but it’s our response to them that defines our trajectory. Looking beyond the immediate obstacle, there lies a realm of opportunity and learning.